CLOUD COMMUNICATIONS

November 16, 2018

8x8 Partners with Ireland's Workair

8x8 Inc.’s U.K. subsidiary has joined forces with Workair, a cloud provider in Ireland. The move follows by a few months 8x8’s announced partnership with cloud provider Itancia out of France.

Through its partnership, Workair will be to bring the 8x8 X Series to its customers. The X Series provides business collaboration and contact center voice and video communications capabilities via the cloud.

“The 8x8 X Series enables organi[z]ations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker resolution of queries. Furthermore, X Series personali[z]es customer interactions with context-rich insights, and optimi[z]es for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics,” 8x8 explains.

In addition to partnering with companies like Itancia and Workair, 8x8 has been expanding its presence through acquisition. In fact, late last month 8x8 announced it had bought the Jitsi open source chat and videoconferencing solution from Atlassian.

8x8 plans to integrate Jitsi’s open source solution – which includes a conferencing and collaboration application and server – into its video communications technology platform. It also gets some engineering talent and a community of developers out of the deal.

The Jitsi news was announced at the end of October, around the same time 8x8 reported its second quarter fiscal 2019 financial results. The company reported a 19 percent year-over-year service revenue increase, which totaled $81 million.

“As large enterprises accelerate their digital transformation journey and move to the cloud, 8x8 is capturing an increasing number of these opportunities through our newly launched X Series platform,” said CEO Vik Verma. “In our second fiscal quarter, we added 27 new large enterprise customers, more than double from a year ago. Also, service revenue from mid-market and enterprise customers billing more than $10,000 in monthly recurring revenue grew approximately 60 percent.”

Business communications and collaboration will be the focus of TMC’s new The Future of Work Expo event early next year. This event – to run Jan. 30 through Feb. 1 in Fort Lauderdale, Fla. – will explore and demonstrate how artificial intelligence, machine learning, and natural language processing are challenging and enhancing what’s possible in business communications, collaboration, conferencing, customer service, marketing, and sales.




Edited by Maurice Nagle



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