September 10, 2018

PlanetOne, 8x8 Partner to Push X Series

The cloud communications landscape is evolving quickly. It owes exponential growth to innovation and initiative, sure, but the straw stirring this drink is partnerships. Firms are joining forces to create ecosystems of solutions offering complete cloud portfolios.

This week, IT and telecom connectivity partner PlanetOne paired up with 8x8, serving as the cloud communication provider’s newest master agent. PlanetOne will gain access to the robust 8x8 portfolio, most notably the X Series.

8x8 is aiming efforts toward crafting an exceptional partner program, with the X Series being the crown jewel.  A single application can provide voice, video conferencing, contact center, messaging and collaboration capabilities.

Adding to the customer experience, the X series ensures optimal agent routing; real time messages/notifications to agents to provide resolutions; and personalization capabilities. The robust platform is a convergence of communications, customer service and cloud delivering the promise of a modern solution.     

“Global mid-market and enterprise companies are looking for guidance from trusted advisors as they journey to the cloud. The opportunities are limitless and profitable for partners willing to invest in the cloud to deliver valuable services their clients need to improve business performance,” said Ted Schuman, Founder and CEO, PlanetOne. “We are excited to add the industry-leading 8x8 X Series to the PlanetOne portfolio. By combining communications, collaboration and contact center on one integrated platform, our partners can develop complementary data services that provide companies deeper business insights to transform both the employee and customer experience.”

Partnerships are pushing this maturing market, and 8x8 is on the precipice. Are your communications in the cloud, yet?

Edited by Maurice Nagle