June 12, 2018

IntelePeer Unveils New Solutions at Cisco Live

IntelePeer this week unveiled offerings that enhance Cisco Collaboration Solutions. That includes Atmosphere Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools.

“For almost a decade, we have worked closely with Cisco to certify our services with theirs and deliver innovative solutions such as PSTN enablement for Webex Teams and other Cisco collaboration platforms,” said Robert Galop, senior vice president of product and marketing at IntelePeer. “We look forward to continue supporting our Cisco partners and customers by providing these expanded offerings that enable and enhance communications through Cisco’s collaboration suite of products.”

Atmosphere Messaging for Cisco Webex Teams allows Atmosphere Voice

Services for Cisco Webex Calling users to send and receive SMS messages through the Webex Teams desktop and mobile applications.

This expands on the Atmosphere Message family from IntelePeer. The company earlier this year announced the availability of Atmosphere Messaging. With that solution, companies can use their business numbers and contact center numbers for calling and text messaging.

While a growing number of companies are moving their communications and collaboration to the cloud, not everybody wants to do so immediately. So IntelePeer allows its customers to use Atmosphere Voice Services via Cisco Expressway Series in hybrid environments. Companies can connect their on-premises Cisco equipment with Webex Teams and IntelePeer’s Atmosphere Communication Platform through Cisco’s Webex Hybrid Services.

On the analytics and reports front, IntelePeer is adding integrations with other business analytics platforms, natural language processing, new dashboards, and transcriptions. Some of these advanced capabilities will be available starting later in 2018.

IntelePeer is showing Atmosphere Messaging for Webex Teams and its other services for Cisco Collaboration Solutions at Cisco Live this week in Orlando.

Edited by Maurice Nagle



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