TMCNet:  Sitel Announces Wage Increase in Spartanburg Customer Experience Center

[July 10, 2018]

Sitel Announces Wage Increase in Spartanburg Customer Experience Center

SPARTANBURG, S.C., July 10, 2018 /PRNewswire/ -- Sitel, a leading global customer experience management provider that delivers more than 2.5 million customer experiences every day, today announced that it will be increasing the hourly wage rate for licensed agents to $15 in the Spartanburg site, in addition to hiring more associates due to growth.

Acticall Sitel Group (PRNewsfoto/Acticall Sitel Group)

"Our investment into our agents – coupled with on-the-job training and development – reaffirms our commitment to our people and long-term growth opportunities within our customer experience center," said David Rogers, Site Director, Sitel.

Sitel is offering a $1,000 hiring bonus for already-licensed P&C agents – who may be eligible to receive $500 after product training and $500 after six months of employment with Sitel.

Unlicensed applicants will start with a $12 hourly wage rate, which will increase to $15 after successful completion of the training course and licensing.

The company offers paid training, benefits and growth from within. Sitel offers multiple career paths and a chance for new hires to work their way toward new opportunities; in fact, 93 percent of our non-agent positions are currently filled via interna talent.

As one of the fastest-growing businesses in upstate South Carolina, with ongoing hiring efforts over the next few months, Sitel will grow its Spartanburg contact center to up to 1,000 full-time positions by the end of 2018. Those wishing to apply for one of these new job openings can visit and enter the keyword "Spartanburg."

If a candidate is located more than 50 miles from a physical location, Sitel Work @ Home Solutions™ employs more than 3,800 associates using a virtual platform. For more information on Sitel's Work @ Home Solutions™, visit

About Sitel Group
Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group's services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry's explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group's 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 25 countries.

To learn more, visit or join the conversation on Twitter, Facebook and LinkedIn. 

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SOURCE Sitel Group

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