INDUSTRY NEWS


TMCNet:  Masergy's 2018 Net Promoter Score Caps Off Fiscal Year of Innovation, Accolades and Superior Customer Experience

[July 10, 2018]

Masergy's 2018 Net Promoter Score Caps Off Fiscal Year of Innovation, Accolades and Superior Customer Experience

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced that it once again leads the industry with a 2018 net promoter score (NPS) of 71. This achievement marks the second year in a row that Masergy has scored above 70, demonstrating exceptional customer service as well as continued growth in business and solution capabilities. The average NPS for the technology industry as a whole is just 21. In addition, the company's business performance continues to outpace the industry with organic growth in the double-digits.

"The net promoter score is a powerful gauge of customer loyalty and the vitality of a company," said Chris MacFarland (News - Alert), CEO of Masergy. "While we've had tremendous success this fiscal year, it only matters if our customers enjoy an exceptional experience on a daily basis. Achieving an NPS above 70 for the second consecutive year validates this commitment. This accomplishment reinforces that our customers consider us their trusted partner serving as an extension of their team."

FY 2018 also featured a number of other achievements to complement Masergy's best-in-class NPS, including:

  • Ten industry and business award wins, demonstrating excellence in innovation and customer service.
  • Expanding global solutions to more than 1,300 customers in over 100 countries.
  • Maintaining a 99-percent customer retention rate.

Additional FY 2018 Achievements

New solutions and enhancements:

Awards:

About Masergy

Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security, and cloud communication solutions to global enterprises. Our patented technology, customizable solutions, and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations. Learn more about Masergy and follow us on our blog Transforming Enterprise IT, Twitter@Masergy, LinkedIn and Facebook.


[ Back To Cloud Communications's Homepage ]



Home


RESOURCES

Product Sheet
Contact360: Fusion's powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement.
DOWNLOAD

Whitepaper
The ROI of a Cloud Cloud Communications Solution: Contact centers are going through a period of explosive change with respect to the technologies they employ.
DOWNLOAD